Software as a service
Unlock your network’s full potential
Mosaic One offers cloud-based software as a service (SaaS) that aggregates information from management and orchestration platforms, broadband access and consumer in-home devices. One login to Mosaic One equips support teams, operators, network engineers and marketers with everything they need to quickly resolve customer issues, preempt impending network issues and assess customer behavior.
Unified view, simplified management
Mosaic One streamlines customer care, network operations, and marketing campaigns to safeguard customer loyalty and increase your bottom line.
Mosaic One aggregates data from management and orchestration platforms and consumer in-home devices to deliver three portals: Care, Operate and Promote.
Harness the power of AI-driven insights and actionable intelligence to expertly guide your marketing campaigns.
Quick resolution of customer issues
Mosaic One aggregates data from management and orchestration platforms and consumer in-home devices to deliver three portals: Care, Operate and Promote. Mosaic One Care enables support teams to access a unified view of a customer’s experience and utilize actionable intelligence to resolve issues on the first call, improving satisfaction and reducing costly escalation.
Mosaic One delivers network resilience without increasing overheads.
Mosaic One Operate equips network engineering and maintenance teams with AI-driven insights to preemptively identify at-risk connections and alarms, reduce truck rolls and minimize network downtime. Mosaic One Promote empowers marketing teams to deliver the right campaign at the right time by providing customer insights, advanced filters and marketing platform integrations.